At FireMasters, we’re passionate about turning houses into cozy homes. As your one‑stop hearth experts, we offer a premium selection of wood-burning, multifuel, gas, pellet, and freestanding fireplaces — each designed for superior heat retention, more efficient burning, and that spellbinding flame-viewing experience. Our qualified team handles nationwide delivery and installs within a 250 km radius of Cape Town and George, ensuring seamless setup straight to your doorstep. From first inquiry to final sign-off, FireMasters is dedicated to providing professional guidance, high-quality products, and lasting comfort—because a fireplace isn’t just a heating source; it’s the heart of your home.
1. It is the responsibility and duty of both the customer and the retailer to ensure that the plan and the corresponding finishes are exactly what the customer has ordered.
2. Granite, glass, appliances, sinks and accessories are not included in the quote that is printed and must be add in manually by the Retailer and paid for separately (unless otherwise stipulated).
3. The quoted price does include installation.
4. Home Concept and their Dealers will use their best endeavour to ensure the quoted delivery lead time is achieved. These may however be affected by unforeseen circumstances such as strikes or natural disasters.
5. Delivery will be done in 14 working days from the day the design is approved by the retailer/customer, signed and the official order is received.
6. It is both the customers and retailers responsibility to ensure that the customer has removed all the existing cupboards, and or done any alterations.
7. The delivery and installation will be signed off by the Fitter and the customer / or their representative, who will be required to sign acknowledgement that the goods have been installed according to signed plan and are in good order.
8. Any shortages/faults found must be entered on to the delivery / COC note, these will be addressed by the Dealer, as soon as possible. Should the customer opt not to do this then the delivery will be deemed to have been completed in good order and the Dealer will be entitled to ask the retailer to check the quality and accuracy of the installation versus the order placed.
9. Home Concept Dealers do not provide plumbing services, nor are they allowed to do any electrical jobs.
Home Concept Dealers and their fitters cannot be held responsible for cupboards that are unable to fit flush due to inconsistencies in the floor (uneven floors) or walls (off square), poor quality building will negatively affect the finish of the kitchen or bedroom cupboard fitted.
10. Any additional costs resulting from changes to the design after the order has been placed will be for either the customer or retailers account.
11. Once the order has been placed and manufacturing has commenced, there can be no cancellation or refund as these products constitute Special Order Goods as defined by the Consumer Protection Act.
12. Unless stipulated all units heights are a standard height of 2180mm, ceiling heights thereafter are shown as H1 at 2330mm or H2 at2480mm.
13. This agreement constitutes the entire agreement between the parties and no addition to, variation of, waiver of its items, or consensual cancellation hereof , shall be of any force or effect unless reduced to writing and signed by both parties.
14. No indulgence or extension of time granted by any party shall:
- operate as, or be deemed to be, a waiver of his rights hereunder;
- be novation of this agreement; or
- operate so as to preclude such party thereafter from exercising their rights strictly in accordance with this agreement.
15. No party shall be bound by any express or implied term , representation, warranty , promise or the like not recorded herein, whether he alleges it induced the contract or whether he was negligent or not.
16. Colour swatches and/or images used in this quote are for reference pursposes only and are not a true reflection of the final colour and finish of the kitchen quoted.
17. All cupboards have Masonite backing boards EXCEPT the walk-in pantry, Built in cupboards, Stove units and behind the Built in fridge.
18. The warranty only covers workmanship and product failure and EXCLUDES water damage, heat damage and customer negligence.
Privacy Policy:
This Privacy Policy governs the manner in which the website collects, uses, maintains and discloses information collected from users (each, a ‘User’) of the website (‘Site’). This privacy policy applies to the Site and all products and services offered by company.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, email address. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
Our Site may use ‘cookies’ to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
Company may collect and use Users personal information for the following purposes:
• To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
• To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Changes to this privacy policy
Company has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Dated - July 2022 – Home Concept
Payment Options:
We offer various payment offers. You can pay cash or apply for terms.
Complete the enquiry form below, submit and we will get back to you to explain the process as soon as possible.
Or pop into your nearest Bradlow’s, Russell’s or Rochester store and their friendly staff will go through the various payment options available.
